FAQ
Before contacting us, please take your time to read through our FAQ, which may provide the answer to your questions. If you cannot find your answer, then please use our live chat support or email us at info@unsula.co.uk.
Q. I need to cancel or change my order, how do I do this?
A. We always try our best to cancel your order; however, if the order has been processed or shipped, then we cannot cancel it. If you would like to change your order, then please contact us asap. We will try our best to accommodate any changes, provided your order hasn’t already been shipped. If the order has been shipped, then we will not be able to change it, but feel free to return it.
Q. Why did I not receive a confirmation after placing my order?
A. There is a good chance our email has ended up in your SPAM/JUNK folder, so please do check there. If you still cannot find it and want it resent, please do contact us.
Q. I don’t have a tracking number. When will I get it?
A. When you receive your dispatched email, it will be in there most of the time. If not, you can reach out via the live chat support or email info@unsula.co.uk for an update on your tracking. Please allow 1 - 3 working days for your tracking to update on the system from the carriers.
Q. What payment options are available?
A. We accept all the major credit and debit cards through Stripe powered by Shopify Payments and also PayPal.
Q. Has my order been dispatched yet?
A. Orders are generally dispatched between 2 - 4 business days, sometimes sooner. You will receive a dispatched email when your order has been dispatched. Please check your spam/junk box in case it’s filtered over to there. If you cannot find your dispatch email or you think you may have deleted it, contact us at info@unsula.co.uk or use our live chat support, and we can give you real-time information on whether it’s been dispatched or not.
Q. When will my order arrive?
A. Most orders are processed within 2 - 3 working days of ordering, with the exception of orders made over the weekend (Friday - Sunday). Orders made over the weekend will be processed on the next working Monday. An email confirmation will be sent to the email address given on your order once the order has been dispatched with your tracking number. All orders are sent fully tracked from the nearest warehouse based on your location. Once your order is shipped, you will receive an email so you can insert your tracking number on our website. We use shipping partners such as Royal Mail, USPS, Canada Post, Australian Post, DHL, FedEx, and more. These are the estimated times based on current shipping times:
USA/Canada 7 - 17 business days
UK/Europe 7 - 15 business days
Australia/NZ 7 - 15 business days